Service Contractor
Metro Maintenance
Field Service Management at Scale
Overview
Metro Maintenance provides maintenance and repair services across multiple regions. They needed a system to manage recurring service work, maintenance contracts, and field operations.
Challenges
- •Managing recurring service work and maintenance contracts
- •Scheduling field technicians across multiple regions
- •Tracking service history and customer communication
- •Billing for service work and parts
Solution
Nexelya helps Metro Maintenance manage all their service work in one system. They can schedule technicians, track service history, manage contracts, and bill customers—all from one platform.
Results
40% increase in service call capacity
Improved scheduling and route optimization
Better customer communication and history
Faster invoicing and payment collection
Customer Quote
"Nexelya has transformed how we manage our service operations. We can handle more calls, serve customers better, and get paid faster."
Lisa Martinez
Operations Manager, Metro Maintenance
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