SLA
Service level agreement
Our commitment to availability and response—published clearly and linked from legal terms.
Network & platform availability
Nexelya targets high availability for the client panel and provisioning control plane. VPS and dedicated availability also depend on platform dependencies (Proxmox cluster health, datacenter facility operations). Specific numeric targets will be finalized with operations and legal review before production launch.
Scheduled maintenance
We announce maintenance that may affect panel access or hypervisor nodes when possible. Emergency maintenance for security or stability may occur without long lead time.
Support response
Response times vary by severity and time of day. Critical outages affecting multiple customers receive priority. Self-service panel tools remain the fastest path for routine power and access tasks.
Credits
Service credits, if applicable, are defined in the executed agreement and legal terms—not marketing copy. See legal SLA summary for the counsel-reviewed document when published.
This page is an overview only. TODO: Replace with counsel-approved SLA before launch.